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  • Logistics
  • IT-Service-Management

Reducing unplanned workshop visits

Unplanned workshop visits
Down by around 36 percent (from 180 to 115 cases)
Processing time per case
Reduced from 40 to 25 minutes
Implementation time
3-6 months
  • Logistics
  • Backoffice

Resolving delivery notes in the back office

Processing time per delivery note
Reduced from eight to four minutes per case
Monthly backlog of open cases
Backlog reduced from 3,000 to 800 delivery notes
Implementation time
3-6 weeks

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