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Technology
Software Development

Easing bug triage in development teams

Time spent on bug triage: Reduced by around 55 percent
Lead time until team assignment: from 2 days to 6 hours
Implementation time: 3-6 months

Technology
IT Operations

Consolidating signals in cloud IT operations

Processing time per incident: from 40 to 24 minutes per incident
Time spent on coordination: around 3,000 hours less per year
Implementation time: 3-6 months

Technology
IT Operations

Analysis jobs and maintenance in the cluster

Collisions per month: Down by around 70 percent
Planning effort in IT operations: Reduced by about 35 hours per week
Implementation time: 3-6 months

Technology
Software Development

Structuring API documentation in development

Time per API document: from 3 hours to 1.5 hours per document
Integration queries per API: Down from an average of 5 to 3 queries
Implementation time: 3-6 months

Technology
IT-Service-Management

Clarifying change impact on cloud services

Unplanned service outages after changes: Down by around 45 percent
Time spent on impact analysis per change: Reduced from 25 to 12 minutes
Implementation time: 3-6 months

Technology
IT-Service-Management

Maintenance risks in SaaS platforms

Time per maintenance case: from 20 to 11 minutes per case
Senior time in the maintenance process: Reduced by around 70 hours per week
Implementation time: 3-6 months

Technology
Customer service

Resolving incident handovers in IT operations

Time until the first qualified response: - 35%
Proportion of tickets forwarded multiple times: - 40%
Implementation period: 3-6 months

Technology
IT-Service-Management

Change approvals in platform operations

Time per change approval: from 160 to 120 minutes per approval
Coordination time per change: Reduced from 160 to 120 minutes per change approval
Implementation time: 3-6 months